Shop Policies

Processing time:

Total turnaround time is 4 weeks. Your order will ship 3-4 weeks after purchase. (Please plan ahead when possible)

Shipping:

We ship on Wednesday, Saturday and Sunday of each week. Tracking information will be sent to you as soon as your package ships.

Estimated shipping times: 3-4 weeks

We will do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

WE ARE NOT RESPONSIBLE FOR ANY SHIPPING DELAYS ON BEHALF OF THE USPS.

Customs and import taxes:

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Returns and exchanges:

We don't accept returns, exchanges, or cancellations since each item is made to order. 

But, please contact us if you have any problems with your orders 

Q: What size are the letters/ numbers? 

A: Letters are 8 inches tall. Numbers come in 8 inches and 16 inches. Sizes may vary for specific letter sets or numbers. See each individual listing for availability.

(Please note that due to COVID-19 there is low demand on supplies nation wide. Availability for items may change at any time. We thank you for understanding.)

Q: Do the letters and numbers stand on their own? 

A: 8 inch - Letters/numbers stand on their own except for the letters F, J & P and numbers 4 & 7.
16 inch - Numbers 3,4,5,6,7,8,9,and 0 may need assistance standing on its own as well. Letters ar NOT currently available in this size.

Q: Are the designs drawn on the letters/numbers?

A: Designs are not drawn on. We use printed images using the decoupage method. They are secured to the letters/number and will not peel off. If you have any questions before purchasing an item, please send us a message.

Q: Are these letters and numbers ready to ship?

A: No. Each order is made to order.

Q: Are letters painted on both sides?

A: Yes! 

Q: Do you offer rush options?

A: Unfortunately we are not offering rush options at this time. 

Q: What is the turnaround time?

A: Our current turnaround time is 4 weeks. 

Q: Will I be notified when my order ships? 

A: Yes. Tracking information will be sent to you via the email address provided during your purchase.

Q: Can the letters hang on the wall?

A: Letters do not come with hooks on the back, but they are lightweight, so some command strips or double sided tape or velcro will do the job. 

 All of our products at Kim's Place Designs are hand crafted by a human and are not factory manufactured. As a result some products may have slight variations from the images displayed. Because these are handmade items, no two orders will ever be identicle. The images, descriptions and measurements on our site have been used to best portray the products we sell.  ALL items are put through a quality control process before shipping to the respective buyer. 

Your order will be created based on the information provided on your order form requests. Please be sure to review the information provided, such as Age, Name, Colors, Etc. A copy of your order form will be sent with your order as part of our quality control process. 

Any questions or concerns regarding your ordering can be sent to kimsplacedesigns@gmail.com.

Photos for claims and shipping damages can also be sent to this email address.